Are you guys local or Korean?
We are all Malaysians, and we are graduated from culinary school, and have experience in culinary field. We had injected with typhoid vaccine (compulsory for food handlers) and are KKM certified food handlers.
Besides, we have spent years on learning Korean dishes and Korean language which help us to understand more of the real Korean dishes.
What's so special about Hyo's Kimchi?
Most of our kimchi are made without white/brown sugar added, unless it's necessary in the recipe. We have added Korean pear juice or apple juice in our kimchi to bring out the sweetness.
Instead of the Korean recipes, we have improved our recipes to make it more suitable for Malaysian's taste bud!
Is your kimchi more to sour or spicy taste?
Our kimchi has a stronger umami taste, and it is actually less sour compared to the imported ones as all these are freshly fermented.
For those who prefer a less sour taste, we would suggest you to consume it as soon as possible.
The kimchi turns very sour after a couple of weeks/ months, how can I consume it? Is it still safe to consume?
Yes, it is safe to be consumed. Everyone has different tolerance level to sourness, if you feel that the kimchi is too sour for you, you may cook it into dishes like kimchi jjigae, kimchi pancake etc!
How do I know if the kimchi turns spoilt?
Spoiled kimchi is marked by mold growing on it, not by sourness!
As long as the kimchi smells normal and there's no mold, it is safe to be consumed. We do recommend you to consume the kimchi within 3 months and keep refrigerated all the time, if possible.
As it continues to ferment as it ages, it will become sourer and softer, which you may think it looks spoilt and unappealing. But it is totally fine to be consumed. If you don't like the aged kimchi, try using them to make kimchi fried rice, kimchi jjigae etc.
Are your products Halal certified?
Our products are not Halal certified yet. However, all of the ingredients used are Halal certified. We are also using a separated utensils and cookware in making our kimchi.
We do deliver to whole West Malaysia.
Below are the areas in Klang Valley.
Delivery charges are as below:
|Puchong||Free (no mininum purchase)|
|Klang Valley||Free delivery for purchase above RM 100|
|West Malaysia||Free delivery for purchase above RM 200|
I tried to purchase, but it shows out of zone when I check out. What should I do?
You can double check your postal code and your delivery information. If all the information is accurate but it still show out of zone, kindly pm us/ whatsapp us to check if we can deliver to your area.
How do you pack the goods?
All of the kimchi and pickles should be sealed tightly, and package in a plastic bag or box.
The items should be packed should be sealed tightly, and package in a Polysterene foam box with ice packs. This is to ensure the items would not be in a very active fermentation process, so that it would not turn too sour and too soft when you receive it. However, do note that the items you receive might be slightly more sour and softer due to the longer travel time from our place to your place. Hence, we would suggest you to keep the items refrigerated as soon as possible upon receiving the order.
Keep the items refrigerated before opening it. Open the jar/ vacuum pack carefully in your sink, as fermented items might pop (gas produced during transport). Fret not, it is safe to be consumed.
When will I receive my order?
Orders shall be delivered within 2-3 days. For example, order placed on Monday, then delivery should be on Tuesday - Thursday.
If you have picked your preferred delivery day (weekday/weekend/any day), we will try our best to fulfill your request.
We will arrange courier to pick up your order within 2-3 days after receiving your order and payment. Orders shall be delivered within 3-5 days after being picked up by courier.
How do you deliver the items?
All the orders will be delivered by either our own delivery team or third party, Monday to Sunday normally within 9am to 6pm.
All the orders will be delivered by third party.
Can we set our preferred delivery time?
We could not help to fix your delivery on specific delivery time as we only have limited manpower. However, you will be able to pick your preferred delivery day (weekday/weekend/any day), this is available during your check out process. *Only for Klang Valley.
Note: If you would need the items to be sent on a specific date, feel free to Whatsapp us at 017-256 9851 before you place your order and we will let you know if it is possible.
Will you inform us the delivery day?
An email will be sent when your order is fulfilled. You shall be receiving the items a day after receiving that order fulfilment email. For example, you receive the order fulfilment email on Monday night - you will be receiving the items on Tuesday.
Delivery will be made by our courier service partner, so we will not be able to inform you the exact delivery date. However, a fulfillment email will be sent to your email when your order is ready to pick up by courier. You may use the tracking number in email to track your order.
Can you deliver the items to my workplace?
Kindly mention your company name if you are sending the items to your workplace, the rider will check your office hours and try to deliver it during your office hour.
Will the items be in chilled conditions during delivery?
The items will not be in chilled conditions during delivery. Do keep them in chiller/ fridge (not frozen) after receiving the items.
The items will be packed in polysterene foam box with ice packs.
My office does not have a chiller, and I can only keep them in fridge when I am home, will it be spoilt?
Generally, kimchi and pickles are fine to be in room temperature. A few hours to a day in room temperature is definitely fine! Just make sure that you keep them in fridge afterwards will do.
Can we do self collect?
We do not allow self pick up at the moment.
Do you accept cash on delivery?
No, we do not accept cash on delivery.
What are the payment methods available?
We do accept bank transfer and online transfer.
I paid an extra amount during offline bank transfer, what should I do?
It it advised to pay the exact amount while doing transfer. If you have transferred extra amount, do Whatsapp us at 017-256 9851 with your order number, your bank account and name. We will proceed to transfer back the changes to you as soon as possible.
Return & Refund FAQ
I just made an order and paid for it but I would like to cancel it now. How should I do it?
We always try to prepare your order as soon as received it. Therefore, once the payment (partial/full) of the order has been made, we would not be able to cancel the order for you.
You can cancel the order ONLY if the order has been placed but yet to make payment. However, it would be best not to cancel your order if you have placed your order.
How can I return the items to you?
We do not accept any return and refund.
The items were damaged when I receive it, what should I do?
Contact us through Whatsapp 017-256 9851 immediately.
I have received wrong items, what should I do?
Contact us through Whatsapp 017-256 9851 immediately. We will replace the item for you as soon as possible.